Sweet Event Rentals FAQ
How far ahead do I need to book my rentals?
For our rentals, we recommend renting your package as soon as you know you’ll need one. However, you may be able to secure a rental with a minimum of two days in advance, as long as the item you select is available. If you need something sooner, please let us know and we'll do our best to accommodate you! For our full dessert table services, we require a minimum of 6 weeks prior to the event date. We want to give you the best service possible.
How do I place rental order? To place order filled out form in the Contact page or also call or text at (619) 633-4808. We will contact you ASAP. Each item has a name to make it easy for you to let us know exactly what you want to rent. Let us know the date you need rental items, please also let us know how many of each rental item you need in the message section of Contact page.
Do you set up, deliver and pick up?
Yes! We can set up your renal items for $25-75 depending on how elaborate you want the items being rented to be display. Delivery and pick up fees range from $30 to $60 depending on the location for event. If you'd like to pick up and drop off rental items from our location, you'll need to make sure to keep all items protected as best as possible to prevent any damages in transit.
How much is the down payment ? To secure your order a down payment of half amount of your order needs to be made. The balance is due 7 days prior to event.
Where are you located?
Currently located at El Cajon City, San Diego California
How long is the rental period? The rental period begins either the night prior to your event, or the day of—whichever is most convenient for you, and ends the evening of your event or the day after your event.
What happens if an item is lost or broken?
We'll let you know of the replacement value, and use the value from the security deposit. Scratches, stains, and chips are also considered damages. Accidents happen and we will always try to work with you.
Do I need to wash items? You do not need to wash the items, we do that for you. However, you need to make sure it's free from liquid, food particles and debris.
Can I change my order?
Yes! You can always change your rental orders, as long as we have the item in stock and pay the difference in amount of new rental item if need it.
What is your cancellation policy?
For our rentals, we offer a 100% refund of your payment if the cancellation is made at 14 days or more. For cancellations between 7-14 days, we offer a 50% refund, and 0% if it's made less than 7 days. For our full dessert table services, we offer a 100% refund for your payment if the cancellation is made at 5 weeks or more. Cancelations 4 weeks prior to event, we offer a 50% refund, and 0% if the cancellation is made less than 3 weeks from the event.
What happens if I have a damage rental item?
Reduction will be taken from the deposit. If the deposit does not cover the amount then you will need to pay the difference with check or cash.
What forms of payment do you accept?
We now accept payment via PayPal, Venmo, Zelle, check or cash.
Do you inspect each rental item?
Yes! We want to make sure that every rental item is in perfect condition for your event. If you are picking up, you can also always inspect items before taking them to your event. .
How are the items package?
The heaviest items are packed on the bottom with the most fragile items (i.e. glass items) on top. There are place in a box or storage bin. If we are picking up and delivering order there is no need for you to worry about packaging.
Can I make an appointment for a consultation ? Consultation are available, give us a call or contact us via email at crossbrenda@yahoo.com. See our services page to see the various services we offer.
For further question you can always e-maill us: crossbrenda@yahoo.com , or call or text at 619-633-4808.
Servicio en español disponible.